General Questions

What is CloudForge?

CloudForge is an easy to use  Platform delivered by CollabNet Cloud Services. CloudForge provides hosted source code management, agile tools, integrations with popular cloud services, API integration services, and front-ends the deployment to PaaS and IaaS platforms like,, and Amazon Web Services. CloudForge is fast, self-service, and designed to meet the needs of Enterprise scalability and security.

CloudForge is built on a hardened, multi-tenanted platform that has powered hundreds of thousands of users since 2004.

Who uses CloudForge?

For over 10 years, CloudForge (Formerly Codesion), has been used extensively across a wide range of industry verticals. Our customers are typically innovative organizations looking who are looking to improve operation efficiencies, reduce upfront costs and facilitate secure distributed software development.  We provide collaborative development and deployment services to thousands of:

  • Distributed software teams
  • Small to medium software businesses
  • Development groups within leading Enterprises, as well as whole-company deployments
  • Digital design agencies
  • IT consulting firms
  • Web development companies
  • Universities (Classes and departments, and research groups)
  • Governments, open source projects, and non-profit organizations

What is a development Platform as a Service (dPaaS)?

dPaaS, or development Platform as a Service, is a platform for developing, deploying and scaling application services, which differs from a runtime Platform as a Service (PaaS). A dPaaS is programming language and framework agnostic, provides e-commerce, secure high availability app hosting, multi-service application reporting, and a direct deployment framework to PaaS/IaaS and private datacenters. A dPaaS provides hosted collaboration and tool services, platform services, integration services and deployment services.

What cloud development & deployment services are offered?

Hosted Services

CloudForge provides the following hosted services that can simply and instantly be provisioned for your development projects:

  • Source Code Management – Apache™ Subversion® (SVN), and Git
  • Agile Planning & Tracking – CollabNet TeamForge Project
  • Bug & Issue Trackers – Trac and BugZilla

Integrated Services

CloudForge provides easy to configure integrations with the following tools to give you complete traceability with your existing assets:

  • Basecamp, FogBugz, Pivotal Tracker, Lighthouse, JIRA, Rally, VersionOne, Zendesk

What programming languages and frameworks does CloudForge support?

CloudForge is a true development Platform as a Service (dPaaS) which means it is programing language and framework agnostic.  It does not matter what type of application (mobile, web, cloud etc), CloudForge provides the platform you need to code, manage, deploy and operate your next development project.

What environments can CloudForge deploy to?

CloudForge Publisher provides a direct deployment framework to any PaaS/IaaS and private datacenter environment.  To help you make deployment as easy as possible, CloudForge already has preconfigured deployment target recipes for all major PaaS/IaaS (Like VMware’s Cloud Foundry, Joyent,, Google App Engine, Amazon EC2, etc.)


* Apache, Apache Subversion and the Subversion logo are trademarks of the Apache Software Foundation. Subversion® is a registered trademark of the Apache Software Foundation.


Why should I use a cloud development and deployment hosting service like CloudForge instead of doing it myself?

No matter how you rationalize it, you will save substantial amounts of time and dramatically reduce upfront costs by outsourcing to CloudForge- thousands of hours per year for the typical 10-person team, while also minimizing risk of data loss or corruption. Downtime, lost data, failed backups, permissions configuring (and re-configuring), patching and installing, cost you many hours each month to fix and maintain. Sure you can do these tasks yourself, but how many half-days can you afford to lose on maintaining your own development IT, particularly when CloudForge plans start at $2.00 per month? CloudForge ensures secure multi-site access, 10-minute backups, commercial support for your open source software, and security-centric policies.  Try it out.

My projects are mission critical. Can CloudForge guarantee access 24/7?

The CloudForge high-availability platform delivers an enterprise-grade service that allows us to ensure a 99.9% uptime SLA to our Professional plan customers. Your mission critical development is supported by 4x global datacenters maximizing performance and reducing latency.

Automated backups are taken at regular 10 min intervals of your data and stored offsite.  Using the CloudForge push backup service you schedule your own backups on a daily, weekly or monthly basis. Premium support available in Professional plans connects you quickly with experts to help you meet project schedules.

How can I trust that my data and source code are safe with CloudForge?

CloudForge follows and implements best practices designed to deliver the highest level of security to customers. CollabNet undergoes compliance testing across all areas of security: physical, operational, network, system, application, access and data, ensuring your data always remains secure and private.

Not all our users are SVN, Git or Agile experts. Can CloudForge assist with this?

As the founder of Subversion and a leader in enterprise Git, CloudForge support and on-boarding experts will share best practices and help you fully leverage TeamForge's Agile capabilities.

What is the difference between Professional and Standard Plans?

The Standard plan is suitable for small development teams and adds basic roles, support and more storage. The Professional plan is ideal for enterprise workgroups and small/medium businesses working on critical projects that require additional access control or more storage. Geographically distributed development teams will benefit from advanced role-based access controls (RBAC), security, custom backups, 99.9% SLA and enterprise-level support plus many more features.

Why should I use CollabNet CloudForge over the competition?

CloudForge offers the broadest tool support, storage availability and unrestricted usage of any cloud development platform. CloudForge makes it easy to provision and manage Git and Subversion on a single platform. CloudForge includes enterprise-grade services such as role-based user access, 99.9% uptime SLA, global support, advanced security and backups. CloudForge includes TeamForge, a collaborative Agile development platform that supports the smallest and largest teams. CloudForge provides you with a platform that will grow and scale as your needs change.

Getting Started

Can I upload an existing code repositories (Git, SVN) to the CloudForge service?

Yes,you can upload existing code repositories. For SCM users on a plan that supports WebDAV (Network drive), we allow customers to upload an archive of their "svnadmin dump" file via WebDAV, we will then import your module under your account for you. For other users please contact support, and we'll send you a temporary FTP login where you can upload your module(s) archives. Please note, all customers must contact us at support so we know if there is an upload to process.

How do I pay for CloudForge?

Depending on your needs and budget, you can purchase either a Standard or Professional subscription plan. You will be able to pay monthly or annually via credit card or by PO (minimum $3,300 purchase amount, and only for annual purchases).  You will be able to upgrade, downgrade, or cancel your plan at any time from within the application- with downgrades and cancellations taking affect at the end of your current subscription billing cycle.

Is there a discount if I purchase an annual subscription?

Yes!  If you purchase an annual CloudForge subscription plan you will receive 2 months for free.  This discount is calculated and applied at time of purchase 

How do I export my projects, for example if I wish to terminate my account?

You can get backups of your project by visiting the Admin > Backups section. 

Where do I go to get support for CloudForge?

Support is included for all three plans- Free, Standard and Professional. For all plans our Support Community and KnowledgeBase is available at  The Standard Plan includes Bronze support and the Professional plan includes Gold with an option to upgrade to Platinum support.  Click here to learn more about the various plans to determine which one best suits your needs. 

Support Options

General Hosting

Where is CloudForge hosted?

CollabNet maintains 4X global datacenters, located in Dallas TX, Seattle WA, Washington DC, and Netherlands. The datacenters themselves undergo rigorous compliance testing to meet security requirements, and deliver high levels of availability with minimal latency issues, to customers everywhere in the world.

Can I choose where to host my data – in the U.S. or Europe?

If you are a European based customer, hosting your source code repositories in our European datacenter is a great option for you.  At this point in time, only Apache™ Subversion® is hosted in Europe.  All other services are hosted in our US data centers.  (Learn More).  If you would like to host your repositories in our European datacenters please email

Can I have a custom URL for my services?

Yes, by default your services will be set with a CloudForge URL like this, but if you prefer you can use your own Custom Domain and make it look like this (Check this article for more info)

Are there any bandwidth limitations?

We do have some flexible bandwidth limitations to prevent abuse and attacks.  However, historically no customers have every had their access restricted due to the limits, primarily because our customers are typically modifying very small file (source code). Even with large repository (20+ GB) multi-user accounts (100 developers) have not overloaded our servers or exceeded our bandwith quotas (typically 5TB per month per server). 

In which USA states is sales tax applicable?

CloudForge is required to collect sales tax in Arizona, Illinois, Indiana, Massachusetts, New York, Ohio, Pennsylvania, Texas and Washington.  CloudForge has “nexus” or presence in these states, so an obligation to collect and remit taxes exists in these states.

How much does additional storage cost?

Additional storage is available for the Standard and Professional plans.  Please Contact Sales for details. The Standard plan includes 2GB/user and the Professional plan includes 5GB/user. Storage can be easily added by adding extra users to your account. 

Security & Control

Is the CloudForge infrastructure and architecture verified by an external third-party security auditor?

Our datacenter, where our servers are housed, is SSAE-16 compliant ( Our subscription billing and credit card processing facilities are managed by, a PCI-compliant online billing vendor.

Can I assign users granular access based on roles, location or security level?

CloudForge provides role based access control for complete governance of your code, tools and processes.  Permissions can be assigned to individuals, groups or roles to ensure users only have access to entitled items.  Managing 3rd party contractors and distributed developers is simple and secure.

Does CloudForge maintain APIs that I can use to integrate into my own apps or platform?

CloudForge provides direct programmatic access to system functions and custom information using a simple, powerful, and secure application programming interface (API). Use our API to interact between your existing systems and CloudForge servers.  API access is available with the Professional plan.

How do I integrate CloudForge with my existing agile or tracker tools?

CloudForge provides integration services will other leading tools giving you the ability to easily leverage your existing assets.  You can simple configure the details of your existing system within CloudForge and create traceability across the systems.  Integrations available include VersionOne, Rally, JIRA, Pivotal Tracker, FogBugz and Basecamp.